Clearing Your Browser Cache
Many common platform issues such as slow loading, display glitches, or login trouble can often be resolved by clearing your web browser’s cache. This is because your browser stores (or "caches") versions of web pages locally, which may conflict with the latest version from the website. Clearing the cache helps eliminate these conflicts and ensures you're loading the most up-to-date version of the site.
How to Clear Your Cache
Instructions vary slightly by browser. Below are the latest steps for each of the major browsers:
Google Chrome (Windows and macOS)
Click the three vertical dots in the top right corner
Hover over History, then click History again
Click Clear browsing data from the left-hand menu
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In the popup:
Set the time range to All time
Check Cookies and other site data and Cached images and files
Click Clear data
Final Step:
Windows: Close and reopen Chrome
Mac: Click Chrome in the top menu bar and select Quit Chrome
Safari (macOS)
Click Safari in the top menu bar
Click Preferences
Go to the Privacy tab
Click Manage Website Data
Click Remove All, then confirm by clicking Remove Now
Quit Safari completely for the changes to take effect
Microsoft Edge (Windows)
Click the three horizontal dots in the top right corner
Click Settings
Select Privacy, search, and services from the left menu
Under Clear browsing data, click Choose what to clear
Select Cookies and other site data and Cached images and files
Click Clear now
Close Microsoft Edge completely to apply the changes
Mozilla Firefox (Windows and macOS)
Click the menu button (three horizontal lines) in the top right
Click Settings (called Options on older versions)
Go to the Privacy and Security panel
Under Cookies and Site Data, click Clear Data
Check both options, then click Clear
Final Step:
Windows: Close and reopen Firefox
Mac: Click Firefox in the top menu and select Quit
If you are still experiencing issues, please reach out to our Support Team through their contact information provided here.