Platform Troubleshooting

Clearing Your Browser Cache

Many common platform issues such as slow loading, display glitches, or login trouble can often be resolved by clearing your web browser’s cache. This is because your browser stores (or "caches") versions of web pages locally, which may conflict with the latest version from the website. Clearing the cache helps eliminate these conflicts and ensures you're loading the most up-to-date version of the site.

How to Clear Your Cache

Instructions vary slightly by browser. Below are the latest steps for each of the major browsers:

Google Chrome (Windows and macOS)

1. Click the three vertical dots in the top right corner

2. Hover over History, then click History again

3. Click Clear browsing data from the left-hand menu

4. In the popup:

   • Set the time range to All time

   • Check Cookies and other site data and Cached images and files

5. Click Clear data

Final Step:

• Windows: Close and reopen Chrome

• Mac: Click Chrome in the top menu bar and select Quit Chrome

Safari (macOS)

1. Click Safari in the top menu bar

2. Click Preferences

3. Go to the Privacy tab

4. Click Manage Website Data

5. Click Remove All, then confirm by clicking Remove Now

6. Quit Safari completely for the changes to take effect

Microsoft Edge (Windows)

1. Click the three horizontal dots in the top right corner

2. Click Settings

3. Select Privacy, search, and services from the left menu

4. Under Clear browsing data, click Choose what to clear

5. Select Cookies and other site data and Cached images and files

6. Click Clear now

7. Close Microsoft Edge completely to apply the changes

Mozilla Firefox (Windows and macOS)

1. Click the menu button (three horizontal lines) in the top right

2. Click Settings (called Options on older versions)

3. Go to the Privacy and Security panel

4. Under Cookies and Site Data, click Clear Data

5. Check both options, then click Clear

Final Step:

• Windows: Close and reopen Firefox

• Mac: Click Firefox in the top menu and select Quit

If you are still experiencing issues, please reach out to our Support Team through their contact information provided here.