Did you login to Supplyframe but you're not seeing the expected customer RFQ/RFI?
It could be that you are accessing the Supplyframe system with a different email/account then what your customer assigned. The assigned user with access will be the email address that directly received the new request notification.
Each customer who sends RFQs via Supplyframe manages their own list of approved supplier contacts. In this case, only your customer can adjust the email addresses they send RFQs to.
This sometimes happens when:
- There was a change in account ownership responsibilities
- An account representative has left the company
- Corporate email addresses have changed
Please reach out to your customer directly to request any changes to the email contact they use for your company. You can find the appropriate contact person from your customer in the Invite or RFQ Notification emails and also in the Details section at the top of your RFQ in the Created By field.